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Data privacy is of high importance for Saratota Ltd (Patton-Direct Website) and we want to be open and transparent with our processing of your personal data. We know how important it is for you to understand how we use your data.
This Policy also tells you what your rights are in relation to the personal data you give to us.
Weltech Business Centre,
Welwyn Garden City
0845 500 1447
Who is the controller of your personal data?
Saratota Ltd Managing Director, Mike White, is the controller of the personal data you submit to us and responsible for your personal data.
What information do we collect about you?
We collect the information you give us about you when you make an enquiry to us or place an order for products or services.
How will we use the information about you and what are our legal justifications for doing so?
We use the data you give us to provide you with the information, products and services that you request from us, and to process your order and manage your account. Additionally, we use this data to communicate with you regarding those products and services that you purchase from us and respond to your questions and enquiries.
We rely on our contractual arrangements with you as the lawful basis on which we collect and process personal data when you make an enquiry or order products or services from us.
Who do we share your personal data with?
We will never sell any of your personal data to a third party. However, in order for us to provide services to you, we share your personal data on a need to know basis with our trusted third-party providers.
Third party service providers
In order to fulfil orders for products and services, we work with a few trusted third-party providers. The services provided by these organisations include manufacturing and delivery. Indeed, some products are shipped directly from our manufacturing companies when providing specific requirements and timescales.
In every case, we will ensure that the service provider is only allowed to use your personal data in order to fulfil our agreement with you.
Our website uses Google Analytics to help understand how our website is used. For this purpose, "cookies,’ are used.
Cookies are files that contain a small amount of information. Cookies are stored on the browser or hard drive of your computer or device.
The cookies used are analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works.
You have a number of rights relating to your personal information and what happens to it.
You are entitled to:
· have your data processed in a fair, lawful and transparent way;
· access the personal data we hold about you;
· require us to correct any mistakes in your personal data;
· require us to delete personal data concerning you in certain situations when there is no good reason for us to continue to process it
Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously. We have, in place, a range of measures, which we constantly review, to keep your data secure. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by the management team. We also ensure that our office and building ensures restricted access to your personal data to keep it safe.
Retention of your personal data
Essentially, we will only retain your data for as long as it is necessary to provide you with the answer to an enquiry or to provide you with the good and services you request and order from us.
Access to your information and correction.
You have the right to request a copy of the information we hold about you. If you would like a copy or some or all of your personal information, please email or write to us at this address. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.